What guests want to know

FAQs

What is your cancellation policy?

Guests receive a full refund with a 24-hour notice of cancellation. Full refunds are also issued in case of operator cancellation due to weather or other unforeseen circumstances.

Guests wishing to rebook or reschedule must give 24 hours notice.

No-shows and guests canceling within 24 hours of departure will be charged full price.

Are there any Military, or Kama’aina discounts?

We do offer Military and Kama’aina rates for guests with valid local or military ID. The discounts are $5 off the adult rates on the 11:30am, and 1:30pm sailing times only. The later times are flat rate pricing. Please call/text to book for these discounts.

Is there a minimum number of guests?

We do have a requirement of a minimum 6 guests to run on daily tours. If the minimum is not met, we can offer a rebooking to a later tour or date. Although this is rare, it can occur during the slower seasons and specifically our earlier morning tours.

Is parking provided?

Parking is not provided. However, we do recommend parking at either the Royal Hawaiian Shopping Centre or using the Outrigger Waikiki Valet Parking.

When should I arrive for my sail?

Check-in for all sails is strictly 30 minutes prior to departure, no exceptions. Failure to check in 30 minutes prior to departure can result in the loss of your reservation.

How do I acquire and redeem a voucher?

Vouchers can be pre-purchased as gifts, acquired at events, auctions, and more. All vouchers issued prior to 2019 are no longer valid and will not be accepted. There is only one style of vouchers we accept, issued only by management. They can be redeemed on the 11:30 and 1:30 sails only, unless indicated otherwise by management. To redeem a voucher please contact reservations to book your tour. You will be required to text in photos to verify the authenticity of these vouchers, as well as surrender them on arrival for your tour. *Please be aware that any vouchers issued by “waikikiblonde” are fake and not official vouchers that can be redeemed*

What happens in case of inclement weather?

In the event of extreme surf or unsafe conditions for beach operations, we run tours out of our alternate location at Kewalo Basin Harbor, weather permitting.

All guests are notified prior to their sail in the event that this occurs.

What should we wear?

Most of the year is very warm and sunny throughout the sails, so we recommend wearing standard beach attire (shirt, shorts, bathing suit, slippers, anything you’d wear for a day at the beach). And be sure to wear your sunscreen!

Will I get sea sick?

If you are someone who does regularly experience motion sickness, there is a chance you may become sea sick. We recommend checking with our crew on the day of to see what the conditions are like as some days can be much more rocky than others. Typically, our guests who take a motion sickness supplement prior to the trip find that it greatly reduces the symptoms of sea sickness and they can still enjoy a beautiful sail in Waikiki.