What guests want to know

FAQs

What is your cancellation policy?

Guests receive a full refund with a 24-hour notice of cancellation. Full refunds are also issued in case of operator cancellation due to weather or other unforeseen circumstances.

Guests wishing to rebook or reschedule must give 24 hours notice.

No-shows and guests canceling within 24 hours of departure will be charged full price.

Is there a minimum number of guests?

We do have a requirement of a minimum 6 guests to run on daily tours. If the minimum is not met, we can offer a rebooking to a later tour or date. Although this is rare, it can occur during the slower seasons and sepcifically our earlier morning tours.

Is parking provided?

Parking is not provided. However, we do recommend parking at either the Royal Hawaiian Shopping Centre or using the Outrigger Waikiki Valet Parking.

When should I arrive for my sail?

Check-in for all sails is strictly 30 minutes prior to departure, no exceptions. Failure to check in 30 minutes prior to departure can result in the loss of your reservation.

What happens in case of inclement weather?

In the event of extreme surf or unsafe conditions for beach operations, we run tours out of our alternate location at Kewalo Basin Harbor, weather permitting.

All guests are notified prior to their sail in the event that this occurs.

What should we wear?

Most of the year is very warm and sunny throughout the sails, so we recommend wearing standard beach attire (shirt, shorts, bathing suit, slippers, anything you’d wear for a day at the beach). And be sure to wear your sunscreen!

Will I get sea sick?

If you are someone who does regularly experience motion sickness, there is a chance you may become sea sick. We recommend checking with our crew on the day of to see what the conditions are like as some days can be much more rocky than others. Typically, our guests who take a motion sickness supplement prior to the trip find that it greatly reduces the symptoms of sea sickness and they can still enjoy a beautiful sail in Waikiki.