What guests want to know

FAQs

What is your cancellation policy?

Guests receive a full refund with a 24-hour notice of cancellation. Full refunds are also issued in case of operator cancellation due to weather or other unforeseen circumstances.

Guests wishing to rebook or reschedule must give 24 hours notice.

No-shows and guests canceling within 24 hours of departure will be charged full price.

Is parking provided?

Parking is not provided. However, we do recommend parking at either the Royal Hawaiian Shopping Centre or using the Outrigger Waikiki Valet Parking.

When should I arrive for my sail?

Check-in for all sails is strictly 30 minutes prior to departure, no exceptions. Failure to check in 30 minutes prior to departure can result in the loss of your reservation.

What happens in case of inclement weather?

In the event of extreme surf or unsafe conditions for beach operations, we run tours out of our alternate location at Kewalo Basin Harbor, weather permitting.

All guests are notified prior to their sail in the event that this occurs.