What is your cancellation policy?
Guests receive a full refund with a minimum of 24-hour notice prior to departure time. Full refunds are also issued in case of operator cancellation due to weather or other unforeseen circumstances.
Guests wishing to rebook or reschedule must give 24 hours notice, otherwise, they will not be permitted to alter their reservation or receive any form of refund.
No-shows and guests canceling within 24 hours of departure will be charged full price.
Is there a minimum number of guests?
We do have a requirement of a minimum 6 guests to run on daily tours. If the minimum is not met, we can offer a rebooking to a later tour or date. Although this is rare, it can occur during the slower seasons and specifically our earlier morning tours.
Is parking provided?
Parking is not provided as we are located on the actual beach in Waikiki. However, we do recommend parking at either the Royal Hawaiian Shopping Centre, International Market Place, or using the Outrigger Waikiki Valet Parking.
When should I arrive for my sail?
Check-in for all sails is strictly 30 minutes prior to departure time, with no exceptions. Failure to check-in 30 minutes prior to departure will result in the loss of your reservation.
How do I acquire and redeem a voucher?
Vouchers can be pre-purchased as gifts, acquired at events, auctions, and more. All vouchers issued prior to 2019 are no longer valid and will not be accepted. There is only one style of vouchers we accept, issued only by management. They can be redeemed on the 11:30 and 1:30 sails only unless indicated otherwise by management. To redeem a voucher please contact reservations to book your tour. You will be required to text in photos to verify the authenticity of these vouchers, as well as surrender them on arrival for your tour.
*Please be aware that any vouchers issued by “waikikiblonde” are fake and not official vouchers that can be redeemed*
Can I purchase a gift card?
Absolutely, we have e-gift cards available for purchase online. You can choose your amount, and it can be immediately emailed directly to the recipient!
What happens in case of inclement weather?
We operate in rain or shine, so please keep this in mind when making bookings during the rainy season. If we deem the conditions unsafe to operate, we will contact all guests directly to go over options. In the event of extreme surf or unsafe conditions for beach operations, we operate tours out of our alternate location at Kewalo Basin Harbor, weather permitting.
All guests are notified prior to their sail in the event that this occurs.
What should we wear?
Most of the year is very warm and sunny throughout the sails, so we recommend wearing standard beach attire (shirt, shorts, bathing suit, slippers, anything you’d wear for a day at the beach). And be sure to wear your sunscreen!
Will I get seasick?
If you are someone who does regularly experience motion sickness, there is a chance you may become seasick. We recommend checking with our crew on the day of to see what the conditions are like as some days can be much rockier than others. Typically, our guests who take a motion sickness supplement prior to the trip find that it greatly reduces the symptoms of seasickness and they can still enjoy a beautiful sail in Waikiki.
Will I Get Wet?
Yes. Our boarding process is directly from Waikiki Beach onto our vessel which is parked in the shore break. Guests may only get their toes wet as they step up our ladder, however, waves can also come through during boarding and get more than just their toes wet. During our tours, depending on the wind and waves, water may come aboard and splash guests especially sitting in the forward section of the boat. If guests are concerned about getting wet on board, please call before booking to inquire about conditions and keep in mind that we are at the mercy of the sea.